It might happen that you or your customer have processed a reverse or return shipment and for some reason, the courier did not show up at the expected time for the pickup.
Don't worry! If that happens, the only thing you need to do is requesting a new pickup for that return.
STEP 1. Go to the Dashboard and click on the "View and manage all the pickups" button.
STEP 2. A new window will pop up. Select from the list the pickup that needs to be reactivated and click on the "Request new pickup" button.
The easiest way to find the correct return is to check the name of the client.
And that is it! Outvio sends out the automatic pickup request to the courier and the new pickup has been planned for the next day usually.