An email domain is the part of an email address after the "@" symbol, indicating the organization or service provider associated with the email.
You can configure your email domain for the support emails to either be the domain that Outvio assigns to you by default or use your own email domain.
To get started to Outvio Desk > Settings > Configuration
Under the Email Domain, you have two options: Use Outvio email Domain and Use your custom domain.
Using the domain assigned from Outvio is simple. Tick the option and type the sender's name of your store or company to be shown to customers as the sender of the emails.
Or you can use your email domain. You will need to add the domain to your account in the Shop Settings. Once the domain is verified, you can connect it to the Outvio Desk.
Please take a look at the instructions HERE for configuring your Shop Settings.
Click on Add support email and a new window will open, prompting you to configure your domain
Once you have entered the email address, and your sender name and connected the domain to the brand, click on "Add email".
You are all set! You can now have your customers send tickets to the email you chose.