Instead of assigning tickets to agents one by one, you can also create Teams of agents and assign tickets to the team with routing rules.

For this, go to Settings and then choose Teams from the left-hand menu.

To create a new team, click on Add team

Next, create a name for the team to easily recognize it and click on Add Agent to choose the agents in this team

Once you have selected the agents, don't forget to hit the Save button in the top right corner!