All your returns will show up in this tab.

Your open returns that need processing will be marked either as In transit" or "Received".

Once in "Received" status, you will be able to process the returns.

Note! In order to automate returns and configure your own returns portal you need to be on the paid plan (Grow, Conquer).

Here you can see your customers’ comments and uploaded photos for each product in the return.

Once you have received the return, click on Mark as received

You will need to confirm or decline the return for each item in the return.

If you decline a return you will also be able to leave a message and/or photos to explain the decision made to your customer.

Once you have accepted/declined each product in the return you will be able to finalise the return by clicking the "Confirm return" button.

When clicking on that button, Outvio will send an email to your clients informing them about the processed return and the total amount that will be refunded. We also send an email to your online shop's customer support email address with the information on the amount to be reimbursed to the customer.

Please remember that Outvio does not make any money transfers to your customers, you will need to make the refund according to your usual refund payment processes yourself.