Here are three of the most common reasons why the payment might fail:

As you start shipping packages, Outvio charges you in the beginning for each shipment. You can find more information about how exactly Outvio charges HERE. If you happen to ship more than once every day and the sums are little, some banks or bank card issuers mistakenly mark these transactions as fraudulent, and in order to "protect" you against fraud, they might either block your credit card or incoming charges from Outvio. In this situation, you need to contact your bank or the card issuer directly to reassure them of the safety of Outvio and, if required, let them add Estonia as a safe geographical region for payments (the parent company of Outvio is registered in Estonia).

Another reason for the failed payment might be the insufficient balance on your bank account, exceeding the limit of your credit card, or simply that your card has expired or is about to expire. It is worth checking all the data before contacting Outvios customer support.

The third reason might be incorrectly entered credit card information. Be sure to enter the correct data when adding a new payment method. The instructions on how to add a new payment method you find HERE. On the contrary, when you need to eliminate a payment method, follow the instructions HERE.

Once you have solved the issue with the payment method, you may need to confirm the pending payment by finding the active card in the Billing data section and clicking on the "pay pending payment". Once you have done it, your Outvio account will appear Active again and you can start shipping immediately.