Although in Outvio you can manage all your incidents conveniently in the application, in some cases, it makes a lot of sense to manage the incidents via a courier's public web page. These cases include an incorrect delivery address or situations where the consignee is absent. In any case, if you see that your shipment has been marked as having an exception, it is worth checking if you or your client can solve the problem via a courier's web page.

You enter the shipment that experiences problems, and in case you see the "Manage exception on courier website" button, you click on it and follow the instructions given on the webpage.

Your customer will receive automated emails about the shipment's status throughout the whole shipping process. If the incident should occur, he/she will get to know about it via the shipment's tracking page. If the "Manage exception on courier website" button is visible, then the client can click on it and solve the problem independently.

We recommend taking care of the incidents always when possible via the courier's web page as first of all this way you do not depend on the response of the courier (they might take a longer time to answer sometimes) and second of all, you probably solve the incident much faster this way.