Customise your tracking page with the company logo, colours, and a Q&A section for your customers. They can take the necessary action without reaching out to you.
🤔 Where do I set it up?
Go to Settings -> Branding -> Tracking Page
The tracking page includes the order status with a map, delivery and order information, as well as the questions & answers section 👇
✍️ Add your logo, images, brand colours and personalised content
Once you click on one of the following buttons, a pop-up will appear with all the details you can adjust for your brand to stand out. You can edit:
⭐️ For an easy edit experience, tap on Qucik Edit on the upper left corner to access the Edit Box, where you can configure the following points:
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Logo
Logo
Upload the logo that will appear on your personalised tracking page for your customers
For best results, upload the images in the recommended format (Recommended height 50px. File size max. 0.5 MB)
Color palette
Color palette
Customize your color palette with the colors you want to show your customers in the tracking page
Map
Map
Customize the color palette you want to see displayed on the map
These colors will be shown on the tracking map
Banner
Banner
Incorporating a Banner into your Tracking Portal can enhance your sales strategy when customers visit to track their orders!
To boost sales, market campaigns, promote sales events, cross-promote other online stores, or maintain a seamless customer journey, consider using a personalized banner on the tracking page
Decide on where do you want to display your banner - on top or next to the tracking page by choosing between the vertical and horizontal banner
Upload the banners for the desktop and mobile versions
Add the URL for your banner.
When your clients click on the banner they will be directed to the selected page and therefore receive more information about the announcement.
Order and Delivery information
Order and Delivery information
Here you can review the translations and the message for each button that will be shown to the customer and edit them based on your needs.
❗️Please note that for the time being it is not possible to edit or cancel the order (don't worry, it's in progress). We suggest to turn off these options, even though they will be greyed out to the customers (no action possible to be made).
Questions & Answers
Questions & Answers
Customize your tracking page's Q&A section to address common customer inquiries about order delivery, delays, and order status. This feature allows you to modify, add, or remove questions and answers, enabling customers to find information without direct contact and ensuring they stay informed.
In the Grow Plan, you can customize questions in two languages: English and a second language based on your main warehouse's location.
With the Conquer Plan, you have the flexibility to edit questions in as many languages as needed.
Rate order
Rate order
You can also enable your customers to rate the delivery experience once the order has been delivered, however, the analytics will be available later on.
Add a background image to your tracking portal
Finally, to edit the tracking portal background image, click on 1: "Aunthentification for tracking" in the upper left corner (under Qick Edit) and then click on the camera icon ⤵️
This will be the background clients will see when following your tracking URL link.
This is it! Now you can make your Brand STAND OUT with your FULLY customized Tracking Portal! 🤩
Learn how to customize your Returns (& exchanges) Portal too, follow this article:
If you are interested in more informations to promote your brand, check out these related articles: