If you have multiple orders from the same customer, you may want a way how to merge them and ship as one, right? This way you can streamline the processes and improve the customer experience from tracking to delivery of the ordered items at the same time. As well as reduce the costs on shipping and packaging - better for you, and better for the environment 🌱
With Outvio you can do this in a smart and fully automated way - with the help of the shipping rules!
🔧 How to set it up?
Go to Settings -> Shipping rules -> Merge orders
[It's available for Conquer plan accounts]
You can match the orders based on the following settings:
ONLY phone number
ONLY email
EITHER phone OR email
BOTH phone AND email
🤩 How it works?
Once you create the shipping rule, it will apply only for new orders - the orders will be merged and shown as a single order. The purple circle will show you how many orders have been merged and the order ID will indicate it's multiple orders under it:
You can see information of each order separately, as well as the ALL data:
❗️The overall information will be taken from the first order created before the merge in case of any discrepancies.
It's possible to unmerge the orders in the Orders tab (in case the order is in the Shipping Queue, cancel the order and it will return to the first section):
📍Examples of order merging
Merge orders that are shipped within the EU or inside the same economic area where customs are not crossed. This will avoid merging orders for countries where it may be more beneficial to ship orders separately to avoid custom charges.
Select the countries you ship to and set the rule:
You are upselling with the first order, offering customers to make another purchase same day with a discount, therefore you may want to wait if they make another purchase and ship both orders together.
In this case you give a cutoff time and ship the orders later on if they have made another one.
📝 Things to note
If the orders are merged, the order processing fee applies to each order nevertheless. For instance:
2 orders = 2 order processing fees
5 orders = 5 order processing fees
In order to merge, all orders have to be:
assigned to the same warehouse
from the same brand
from the same CMS/source